Club Car Launches Tech Team for Equipment Rental Customers
Club Car has formed a UTV Technical Support Team dedicated to rental customers, says Resorts and Rentals Marketing Leader Mary A. Sicard. The company has a 23-year veterantechnician leading the team and serving as a liaison between rental customers, engineering, product development, aftermarket and other Club Car divisions.
The team operates regional and on-site classroom and hands-on training for mechanics, who work with actual Club Car vehicles on their sites. This allows them to train both book and visual learners. They also troubleshoot issues with clients remotely and on site, speed parts delivery and serve as a single point of contact for Club Car, all at no charge.
The team is unique in the UTV industry. “Other manufacturers often offer rental support through a variety of technicians with expertise in various areas, but it can be difficult to access. Our dedicated team members are available by cell phone and are fluent in all aspects of our products, especially the automatic all-wheel drive Carryall® utility vehicles commonly used in rental markets,” Sicard says.
In addition, Club Car is positioning dedicated technicians to serve rental customers in specific markets.
The company will showcase this service at its “Technical Corner” at Booth 4783 at The Rental Show.
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