Atlas Copco Service Training Program
To improve technician productivity and quality of work, Atlas Copco Construction Equipment offers dealers and rental centers a service training program for its full breadth of products. According to the company, the program enhances customer satisfaction, as well as minimizes warranty claims and labor hours per project, which maximizes profitability.
The training, in classroom and hands-on, teaches maintenance and repairs on Atlas Copco’sproducts. Topics include hydraulic systems, wire schematics and troubleshooting. Technicians complete the training at their own shop, on the jobsite, or at one of the company's eight service centers. Technicians also review machine operations and perform walk-around inspections with an Atlas Copco technical service person.
Additionally, technicians learn the best techniques to maintain and repair Tier 4 Interim and Tier 4 Final equipment, to help minimize the learning curve as Tier 4 equipment becomes more prevalent.
“With Atlas Copco, dealers and rental centers get a wide range of equipment, which contributes to high utilization and customers satisfaction. But training programs such as ours take that utilization and satisfaction to another level, ensuring technicians can make timely repairs and keep facilities running smoothly,” said Rick Jantzi, Atlas Copco technical support manager.
Atlas Copco tailors the training program to fit the customers’ needs, covering products and topics specific to each location. In addition to service training, technicians learn how to use Atlas Copco’s online parts system, Shop Online, to quickly and easily search for and order parts.
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